frequently asked questions

membership

Postino Wine Cult is a quarterly wine subscription created by Postino WineCafe that provides its members with four trusted, delicious wines each quarter (“Cult Box”) in addition to select Member Perks only available to Wine Cult members that can be redeemed at any Postino WineCafe location.

Whether in-restaurant or online, prospective Wine Cult members need to complete the registration form.

Your perks start the day you sign up! On your enrollment date, you will be able to pick up your Sign-Up Gift and start receiving your Member Perks. Your first Cult Box will be available at the beginning of the next quarter. Members may have the ability to purchase the current or past Cult Box, if inventory is available, at the Wine Cult member price of $60, plus applicable tax.

If you cancel your membership, your perks expire at the end of the last quarter for which you have made payment. For example: (a) for quarterly members, if you sign up on Oct 27, your perks will expire Dec 31; for annual members, if you sign up on Oct 27, your perks will expire Dec 31 of the following year. Memberships will continue until canceled.

The Cru is the group of founding members for each market. Founding members are the people who join the Wine Cult the first quarter in which Wine Cult membership becomes available in their state. Members in The Cru have additional Member Perks.

When choosing a Your Postino location, you are choosing your home restaurant where you will pick up your Cult Boxes. Member Perks can be redeemed at any Postino location, except for Postino B-Side, unless otherwise specified.

Once you have joined the Postino Wine Cult, you will receive a confirmation email with your member number and offer to redeem your Sign-Up Gift.

Please search for “Postino Wine Cult” and check your junk/spam folder for the confirmation email. Your confirmation email will have your Wine Cult membership information. If you are unable to find the email, please reach out to us at hello@postinowinecult.com.

Members can be identified using one of four ways: first and last name, phone number, email address, or Wine Cult member number.

If you receive this message, it may mean your email address or phone number was used for a Postino Wine Cult account in the past. Please reach out to us for further assistance at hello@postinowinecult.com.

member perks

Each Cult Box is a curated selection of four (4) bottles of wine. Cult Boxes will also have unique swag, information content, and may include additional items that you can pick up at Your Postino and enjoy at home.

Cult Boxes are available every three months following the quarterly membership charge. Members are notified via email and text message when Cult Boxes are available for pickup.
Quarterly membership charges occur on January 1, April 1, July 1, and October 1. Members that pay annually will receive their Cult Boxes following the dates listed above regardless of their charge date.

  • Bottled Wine of Your Choice from a selection of wines hand-picked by our certified advanced sommelier
  • Official Wine Cult branded tote
  • Wine Cult Info Flyer
    Two Wine Cult vinyl member stickers
  • 20% Off of The Bottle Collection to-go
    • “The Bottle Collection” are wines available in restaurant and defined at each restaurant location
    • Any bottles purchased from The Bottle Collection and consumed within the restaurant will receive a $9 corking fee.
  • Monthly hook-ups
    • Monthly hook-ups are rewards that will be electronically sent out to members each month.
    • Members can expect things like Happy Hour all day, a brunch cocktail on us, and more!
  • Exclusive access to small batch wines
    • Through our partnerships, Wine Cult members will have exclusive access to small batch wines. These opportunities will be communicated electronically when available.
  • First tastes of seasonal By the Glass wine menu
    • Members will receive rewards to taste new wines whenever they are added to our menu.
  • VIP access to new Merchandise
  • The Cru will receive:
    One (1) By the Glass bottle each year;
  • Invitations to new restaurant openings; and
  • Additional perks made available from time to time.

payment

A quarterly membership costs $60/quarter plus tax. You will receive one Cult Box per quarter and be billed automatically the first of the quarter. Tax will be based on the geographic location of Your Postino. You will be charged on the 1st day of each quarter that you are a member. Specifically, credit cards will be charged on the 1st of January, April, July, and October.

Annual members will be charged $220 plus tax for their subscription. You will be charged at the first of the quarter following your sign up. Tax will be based on the geographic location of Your Postino. Subsequent charges will occur on a year (365 days) following your first charge.

A credit card on file allows for automated payments at the first of every quarter or at your annual renewal date.

Yes, your Wine Cult subscription can be cancelled through your member profile (accessible on postinowinecult.com). Cancellations must be made at least ten (10) days before the next billing cycle.

No, there are no cancellation fees and you can cancel at any time. Following cancellation, you will maintain your Wine Cult Member Perks until the beginning of the next quarter (for quarterly memberships) or next year (for annual memberships).

For questions regarding refunds, please contact hello@postinowinecult.com or call 480-542-0199.

pick up

You can pick up your first Cult Box at Your Postino during the next quarterly release. You will be notified electronically when your Cult Box is ready.

You will receive an email from Postino Wine Cult when it is time to pick up your quarterly Cult Box. In 2022, seasonal drops occur in January, April, July and October and will be available for a 6-week pickup window. Cult Boxes must be picked up during such 6-week window. You will receive multiple notifications. Don’t miss out! Pick up your release as soon as possible to ensure availability of your Cult Box!

Cult Boxes must be picked up at Your Postino (your home store). Your Postino is notated in your Wine Cult membership account. You can update or change Your Postino when signed into your account or by contacting hello@postinowinecult.com.

You will need to pick up your Cult Box from Your Postino. When picking up, members will need to provide their first and last name, phone number, email address, and/or member number to a Postino team member and redeem their Cult Box.

If you know in advance that you can’t pick up your Cult Box within the given time frame, please contact the Wine Cult team as soon as possible at hello@postinowinecult.com.

Postino Wine Cult is available for sign up in all Postino WineCafe restaurants except for Postino B-Side.


See Postino Locations for the address and hours of each location.

 

Right now, we are not able to ship wine but we’re working on that!

We do our best to ensure that each Postino WineCafe has enough Cult Boxes for all members; however, as new members are joining all the time, we may run out of Cult Boxes prior to the end of the 6-week pick-up window. If you do not pick up your seasonal drop before end of the pick-up window or if Cult Boxes are out of stock when you go to pick yours up, then we are here to help you. Please contact the Wine Cult team at hello@postinowinecult.com so that we can assist you.

STILL HAVE QUESTIONS, EMAIL US AT hello@postinowinecult.com we care about your Wine Cult experience and are here to help you.